join our team

British Vogue called TOSHI “The Deliveroo of Fashion” (July 2020) and we are listed in Bloomberg Business’ 50 Ones To Watch, in BusinessCloud’s 100 ECommerce Trailblazers, in Country & Townhouse’s Great British Brands, etc.

Join the fashion tech start up that is redefining the world of retail and customer service

An amazing experience

Working with TOSHI is an amazing experience. I work every day with the most luxurious brands in the world, and the feedback from our customers has been super positive

– Josh, London

Great to be part of a team

It’s great to be part of a team that has helped many brands, especially small ones, survive during the pandemic

– Marine, London

Redefining retail

TOSHI is providing solutions that are genuinely redefining retail - it’s challenging but fulfilling to build something that no one else is doing. We are building the future

– Margaret, New York

It's so convenient

Customers love what we do - it’s so convenient for them to try things at home, and we handle all their returns!

– Sarah K, London UK

join our team

Benefits of working with us:

Flexible schedule
Experience of working with leaders of the fashion industry
An open inclusive environment with good gender balance and +15 nationalities
2 weeks of paid vacation
Free catered organic lunch at the office
we are looking for
Please forward your contact details including a cover letter 
and updated CV to: careers@toshi.co
Position
Location
Learn more
Head of Operations
New York, US
New York, US

In addition, in response to customer demand for hyper-local fulfilment, TOSHI has recently launched a micro-fulfilment hub in Central London to allow brands without a London store or warehouse to serve their local customers quickly. TOSHI will roll-out further micro-fulfilment hubs in multiple cities within the next 2-3 years.

The Role

You will be TOSHI’s first Head of Operations, reporting directly to the Chief Operating Officer. We are open for this role to be based in London or New York.

Responsibilities

> Oversee our live operations in cities where we operate, managing a team of Experience & Operations managers in each city who are tasked with ensuring orders are being collected, delivered and returned on time and all customer and brand interactions are carried out to an exceptional level of service
> Manage our assistant staffing levels and scheduling, closely monitoring order demand with delivery assistant supply to keep operational costs in check
> Optimise the operational processes and procedures as they stand today
> Support our Chief Commercial Officer and Network Training lead on the TOSHI Assistant Program. You will communicate hiring requirements for the assistant network as well as ensure onboarding and day to day management of assistants is friendly, efficient and professional
> Oversee our micro-fulfilment hubs, working with the site managers to ensure day to day operations are running smoothly, troubleshooting any issues as they arise
> Ramp up new micro-fulfilment hubs in the future, whether in existing or new cities
> Engage with new and existing micro-fulfilment hub clients through every step of the process, including sales, contract negotiation, onboarding and regular performance updates
> Support our COO, strategy associate and executive team on the operational execution of expansion projects, including expanding delivery areas, new product and service launches, alternative modes of transportation and new city roll-outs (we have plans to roll-out our service in LA, Dallas and Paris by the end of 2022)
>
Work with our product and technology teams and COO to help build new tools and features for the TOSHI system by providing data-driven feedback, bug reporting and new feature requests.

Head of Operations
London, UK
London, UK

In addition, in response to customer demand for hyper-local fulfilment, TOSHI has recently launched a micro-fulfilment hub in Central London to allow brands without a London store or warehouse to serve their local customers quickly. TOSHI will roll-out further micro-fulfilment hubs in multiple cities within the next 2-3 years.

The Role

You will be TOSHI’s first Head of Operations, reporting directly to the Chief Operating Officer. We are open for this role to be based in London or New York.

Responsibilities

> Oversee our live operations in cities where we operate, managing a team of Experience & Operations managers in each city who are tasked with ensuring orders are being collected, delivered and returned on time and all customer and brand interactions are carried out to an exceptional level of service
> Manage our assistant staffing levels and scheduling, closely monitoring order demand with delivery assistant supply to keep operational costs in check
> Optimise the operational processes and procedures as they stand today
> Support our Chief Commercial Officer and Network Training lead on the TOSHI Assistant Program. You will communicate hiring requirements for the assistant network as well as ensure onboarding and day to day management of assistants is friendly, efficient and professional
> Oversee our micro-fulfilment hubs, working with the site managers to ensure day to day operations are running smoothly, troubleshooting any issues as they arise
> Ramp up new micro-fulfilment hubs in the future, whether in existing or new cities
> Engage with new and existing micro-fulfilment hub clients through every step of the process, including sales, contract negotiation, onboarding and regular performance updates
> Support our COO, strategy associate and executive team on the operational execution of expansion projects, including expanding delivery areas, new product and service launches, alternative modes of transportation and new city roll-outs (we have plans to roll-out our service in LA, Dallas and Paris by the end of 2022)
>
Work with our product and technology teams and COO to help build new tools and features for the TOSHI system by providing data-driven feedback, bug reporting and new feature requests.

TOSHI Experience Assistant
New York, US
New York, US

TOSHI is scaling its operations in New York. We are looking to build our network of assistants. This role will require someone who is customer service obsessed, tech savvy (so they can use our app) and is flexible in terms of working hours.

You will be joining the company at a critical time as TOSHI scales quickly to meet increasing demand for home delivery services, as a result of the Covid-19 pandemic.

Responsibilities:

> Collection and delivery of orders (using our app) between our brand partners and the customer (today we operate in Manhattan and Brooklyn) via public transport or car
> Take payment if required at the customer’s location for any unpaid items
> Customer service centric, seeking to make every customer a repeat user and promoter of the TOSHI service through a memorable customer experience (you will be trained by the TOSHI team)
> Offer styling advice to the customer, if required
> Provide consistent qualitative and quantitative feedback about the experience to TOSHI to anonymously feedback to the brand
> Trained and educated on the brand themselves, latest collection and operations


The type of person we are looking for:

> 2+ years in luxury retail, preferably in both womenswear and menswear
> Completely customer-centric, ambassadors of the TOSHI brand in everything you do
> Experience in styling looks and accessories
> Enjoy clienteling and able to exceed customer expectations
> Highly interested in luxury / fashion environment
> Flexible working days / hours
> Excellent work ethic, be punctual and personable
> Tech savvy so that can use our app and respect our operational workflow
> Neat and well-groomed appearance
> Advanced alteration / fitting & pinning knowledge is a major plus
> English language fluency, additional languages are a plus
> Eligibility to work in the US

Senior Brand Manager - London
London, UK
London, UK

We are looking for a highly-motivated and organised Senior Brand Manager to support the commercial success of TOSHI’s luxury, fashion and beauty brand partners. You will be responsible for:

> Growing our existing client base through outreach and pitching

> Onboarding new clients via training sessions

> Optimizing usage of our solutions through close collaboration and constant communication with our brand partners

A strong technical background is essential, given the nature of the TOSHI solutions.
The role will involve large responsibility and autonomy within the company, and require the ability to work both independently as well as part of a creative core team.

Senior Experience and Operations Manager
New York, USA
New York, USA

TOSHI is scaling its operations in New York. The role of the Senior Experience & Operations Manager (New York) will be to oversee scheduling, booking and fulfilment of orders; answering brand / customer queries, supporting our Assistant Network, working with our partner brands to ensure a premium service on their behalf and partnering with internal stakeholders to recreate a robust training program in New York. This role requires someone who is operationally minded, comfortable with data and with a strong eye for detail, as well as excellent personal skills and a passion for superb customer service.

Responsibilities

Operations

> Oversee successful fulfilment of orders from booking to completion, working closely with TOSHI Assistants throughout via our allocation systems and Assistant App
> Optimisation of Experience and Operations team processes and procedures as they stand today
> Work with our product and technology teams and COO to help build new tools and features for the TOSHI system by providing data-driven feedback, bug reporting and new feature requests
> Manage customer enquiries to ensure a luxury experience
> Lead the Assistant team by executing customer appointments - lead best in class performance by example
> Work closely with our team of Experience and Operations Managers in London.

Training

> Support the TOSHI Experience Assistant Program. Partner with our Training and Development Manager to facilitate a smooth pipeline, onboarding and training of NY-based Assistants and providing regular performance feedback to improve service levels across the network
> Ensure best in class performance in our TEA network through constant monitoring and upskilling
> Ensure that training materials are customised for local market, where appropriate

Brand

> Partner with our Brand team to drive acquisition and growth of NY-based partners
> Support store onboarding process with additional training, relationship management, business growth, etc.
> Support Brand team in exploring new business opportunities, across categories

Senior Software Engineer
London, UK
London, UK

TOSHI’s tech team is a collaborative team who make and own all technical decisions together. All members of the team are full-stack and we would be looking to continue this with our next key hire.

Our technology stack:

> Ruby on Rails
> React, Typescript, MobX
> Heroku, AWS
> PostgreSQL, Redis
> Rspec, Capybara, Jest, Enzyme

Responsibilities

> Work as part of a full stack engineering team to develop solutions to ensure optimal experiences for our customers, TOSHI assistants, and brand partners
> Utilise a variety of technologies to build scalable products
> Take part in key decisions related to how we undertake new projects
> Mentor and help grow a fantastic engineering team.

TOSHI Experience Assistant
London, UK
London, UK

We are creating a network of freelance retail workers and stylists, empowered by technology, to support brands and deliver a scalable, luxury at-door customer service.

The luxury retail sector is experiencing significant change - with our deep sector knowledge and technical background, we are well-positioned to take advantage of this as we execute our ambitious plans.

Job specification:

> Responsible for delivering orders from the most established designers' boutiques based in Central London directly to the client's door
> Providing an excellent level of personalised services including Wait & Try, Size Up / Size Down, Inspire me and Basic Fittings
> Ensure customer satisfaction through elevated customer service
> Provide customer feedback
> Build and strengthen relationships with customers


The type of person we are looking for:

> Previous luxury / fashion retail experience required, preferably with both womenswear and menswear
> Exceptional customer service skills and the ability to exceed expectations for a demanding client base
> Interest in luxury fashion
> Flexible availability
> Excellent work ethic
> Flexible attitude and ability to use own initiative and solve problems quickly and efficiently
> Motivated, hardworking and organised
> Trustworthy and responsible
> Neat and well-groomed appearance
> The ability to engage with different nationalities and personalities
> Ambitious and driven, strong desire to learn more about the luxury fashion retail world and apply these new outcomes on a daily basis
> English language proficiency, eligible to work in the UK, must have a smart phone.

Please forward your contact details including a cover letter 
and updated CV / Resume to: