FAQ


What areas do you cover ?

TOSHI is currently available in Zones 1 & 2, as well as select areas of Zone 3 in Central London. TOSHI will only appear as a service option during your checkout if we cover your area.


Can I change the time and location after my order has been confirmed ?

Yes, simply create an account or login to manage your orders. You can select a different time and location from the Manage Order page. All changes must be made before your TOSHI assistant is en route.


What does it cost ?

All our services are free.


How does Wait and Try work ?

Your TOSHI assistant will wait up to 15 minutes while you decide about your order or try it on. We will then return any unwanted items. This service will allow you to check if the items fit you or if they match
 with other pieces in your wardrobe.


How does Size Up / Size Down work ?

If you are unsure of your size, your TOSHI assistant will bring a complimentary size up or down with your order. We will wait for you to decide which one fits you better, and then return any unwanted items. Please note that this service is conditional upon size availability.


How are alterations managed ?

Your TOSHI assistant will pin your clothes at your selected location, and arrange tailoring for you. Once the alteration is finished, we will contact you to organize a delivery.


How to book a return ?

Simply create an account or login to easily manage and book a return. If your order is eligible for return according to the partner brands return policy, you can easily select a suitable date, time and location under Order History.


What if I have an issue with my order ?

For any delivery related matters, please email our service team here.
All queries related to payment, cancellations, and product information should be addressed directly with the brand.


Which luxury brands offer TOSHI ?

Currently, we are pleased to launch with Roland Mouret.
Stay tuned for more partner brands coming soon.


BECOME A TOSHI ASSISTANT

We are always looking for exceptional candidates to join our service team