FAQ


What areas do you cover ?

TOSHI is currently covering London zones 1 - 3.


Can I change the time and location after my order has been confirmed ?

Yes, simply create an account or login to manage your orders. You can select a different time and location from the Manage Order page. All changes must be made before your TOSHI assistant is en route.


How does Wait and Try work ?

Your TOSHI assistant will wait while you decide about your order or try it on. The assistant can also provide you assistance and styling advice should you want to. We will then return any unwanted items back to the brand.


How does Size Up / Size Down work ?

If you are unsure of your size, your TOSHI assistant will bring a complimentary size up or down with your order. We will wait for you to decide which one fits you better, and then return any unwanted items. Please note that this service is conditional upon size availability.


How are Perfect Fit managed?

Your TOSHI assistant will ensure perfect fit of item bought and make any necessary adjustment or arrange alteration. For any adjustment/alterations that cannot be done immediately, the assistant will bring the product back to the brand for professional adjustment/alteration. Once the item is ready, the assistant will get in touch to arrange the drop off time and location that's most convenient to you.


How to book a return ?

Simply create an account or login to easily manage and book a return. If your order is eligible for return according to the partner brands return policy, you can easily select a suitable date, time and location under Order History.


What if I have an issue with my order ?

For any delivery related matters, please email our service team here or via our live chat.


What other brands does TOSHI work with?

Chanel, Diane Kordas, Fabrizio Viti, Galvan London, Huntsman Savile Row, SKIIM, Stephen Webster


BECOME A TOSHI ASSISTANT

We are always looking for exceptional candidates to join our service team