Faq

How do I book a return?

If your order is eligible for a return, please email CLIENTSERVICE@TOSHI.CO
or click on the ‘CONTACT US’ button in your TOSHI Delivery Confirmation email.

Can I change the time and location after my order has been confirmed?

Yes, simply email CLIENTSERVICE@TOSHI.CO or click on the ‘CONTACT US’ button in your TOSHI Order Confirmation email or the link in your TOSHI Order Confirmation text message.

Please note: Changes must be made before your TOSHI Assistant is en route.

What if I have questions about my order?

For any order related matters, please email: CLIENTSERVICE@TOSHI.CO.
We are available Mon - Sat, 10am - 6pm.

What areas do you cover?

TOSHI is currently covering London zones 1-3, Manhattan and Brooklyn.