TOSHI is transforming the retail experience by bridging the gap between online and in-store retail, and is the first company to bring in-store experiences directly to the customer’s location.
TOSHI currently has offices in London and New York, with additional cities planned for 2023, including Los Angeles.
Sustainability is at the core of our business model. TOSHI utilises electric vehicles and existing public service infrastructure to achieve carbon neutral deliveries.
Purchasing product is governed by emotion. We at TOSHI believe that the human touch is an essential part of a successful brand experience.
No need to wait several weeks for returned product. Our TOSHI network will bring unsold product straight back to the brand.
Our platforms are easy to understand and simple to use – for brand partners and their customers.
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The online shopping experience shouldn't have to end at the checkout? At TOSHI extend your shopping experience by bringing the dressing room right to the comfort of your own home.
TOSHI is built on core principles that are reflected in everything we do as a brand.
Pay only for what you keep
The convenience of instant returns
Get the size right - first time
Basic alterations - hems, cuffs, spaghetti straps, etc
If your order is eligible for a return, please email [email protected] or click on the ‘CONTACT US’ button in your TOSHI Delivery Confirmation email.
Yes, simply email [email protected] or click on the ‘CONTACT US’ button in your TOSHI Order Confirmation email or the link in your TOSHI Order Confirmation text message.
For retail orders, same day rescheduling should be made before your TOSHI Assistant is en route.
For ecommerce orders, your next day order can be rescheduled up until 5pm the day before delivery.
For any delivery-related matters, please email [email protected]
We are available 9am - 8pm, seven days per week, in London, and 9am - 8pm, Monday through Saturday in New York.
For all other order-related matters, including order cancellation, please contact the brand directly.
TOSHI is currently covering London travel zones 1-6, Manhattan and Brooklyn.