About
What We Do
For Customers
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TOSHI is the leading hyper-local last mile provider for the world's leading brands, providing the luxury of convenience with same day, next day, and nominated day services. We are blending our expertise in logistics, eCommerce, and customer service to transform the last mile from a functional necessity into an experience. Unlike traditional carriers, TOSHI is converting every delivery into a memorable customer touchpoint to foster customer loyalty.
TOSHI is built on core principles that are reflected in everything we do as a brand.
The convenience of instant returns
Get the size right - first time
If your order is eligible for a return, please email [email protected] or click on the ‘CONTACT US’ button in your TOSHI Delivery Confirmation email.
Yes, simply email [email protected] or click on the ‘CONTACT US’ button in your TOSHI Order Confirmation email or the link in your TOSHI Order Confirmation text message.
For retail orders, same day rescheduling should be made before your TOSHI Assistant is en route.
For ecommerce orders, your next day order can be rescheduled up until 5pm the day before delivery.
For any delivery-related matters, please email [email protected].
We are available 9am - 8pm, seven days per week, in London, and 9am - 8pm, Monday through Saturday in New York.
For all other order-related matters, including order cancellation, please contact the brand directly.
TOSHI is currently covering London travel zones 1-6, Manhattan and Brooklyn.