about

TOSHI is transforming the retail experience by bridging the gap between online and in-store retail, and is the first company to bring in-store experiences directly to the customer’s location.

TOSHI currently has offices in London, New York and Los Angeles (coming 2021).

Sustainability is at the core of our business model. TOSHI utilises existing public service infrastructure to achieve carbon neutral deliveries.

Purchasing product is governed by emotion. We at TOSHI believe that the human touch is an essential part of a successful brand experience.

No need to wait several weeks for returned product. Our TOSHI network will bring unsold product straight back to the brand.

Our platforms are easy to understand and simple to use – for brand partners and their customers.

TOSHI partners with the best brands in the world – across the fashion, fragrance, beauty and luxury lifestyle sectors.

luxury, on-demand.
"come to me" is the next evolution in retail
sojin lee, founder & ceo toshi

UPGRADE YOUR
ON-DEMAND CUSTOMER
EXPERIENCE WiTH TOSHI

Activate a network of on-demand brand ambassadors

The online shopping experience shouldn't have to end at the checkout? At TOSHI extend your shopping experience by bringing the dressing room right to the comfort of your own home.

our foundations

TOSHI is built on core principles that are reflected in everything we do as a brand.

01
sustainability

Pay only for what you keep

02
the human touch

The convenience of instant returns

03
convenience

Get the size right - first time

04
optimisation

Basic alterations - hems, cuffs, spaghetti straps, etc

“THE HUMAN ELEMENT IS GOING TO BE THE TOP DIFFERENTIATOR AMONG LUXURY BRANDS MOVING FORWARD”
THE LUXURY INSTITUTE

as featured in

CURRENTLY SERVING
New York
London
New York
London
New York
London
SERVING SOON
Hong Kong
Chicago
Miami
Toronto
Milan
Dallas
Los Angeles
Paris
Hong Kong
Chicago
Miami
Toronto
Milan
Dallas
Los Angeles
Paris

Faq

How do I book a return?

If your order is eligible for a return, please email CLIENTSERVICE@TOSHI.CO
or click on the ‘CONTACT US’ button in your TOSHI Delivery Confirmation email.

Can I change the time and location after my order has been confirmed?

Yes, simply email CLIENTSERVICE@TOSHI.CO or click on the ‘CONTACT US’ button in your TOSHI Order Confirmation email or the link in your TOSHI Order Confirmation text message.

Please note: Changes must be made before your TOSHI Assistant is en route.

What if I have questions about my order?

For any order related matters, please email: CLIENTSERVICE@TOSHI.CO.
We are available Mon - Sat, 10am - 6pm.

What areas do you cover?

TOSHI is currently covering London zones 1-3, Manhattan and Brooklyn.