Logistics Done Better

Logistics Done Better

TOSHI is the leading hyper-local last mile provider for the world's leading brands, providing the luxury of convenience with same day, next day, and nominated day services. We are blending our expertise in logistics, eCommerce, and customer service to transform the last mile from a functional necessity into an experience. Unlike traditional carriers, TOSHI is converting every delivery into a memorable customer touchpoint to foster customer loyalty.

Geographical Coverage

TOSHI currently operates in London, New York and Los Angeles, with additional cities coming soon – Miami, Chicago, Dallas, Shanghai, Houston, Paris...

Map of TOSHI coverage in LondonMap of TOSHI coverage in NY

our foundations

TOSHI is built on core principles that are reflected in everything we do as a brand.


The convenience of instant returns


Get the size right - first time

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“The customer should have the discretion to choose the delivery time or day. If they need to reschedule the delivery, it should be their choice because it’s about their lifestyle.”
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as featured in Vogue Business
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How do I book a return?

If your order is eligible for a return, please email [email protected]
or click on the ‘CONTACT US’ button in your TOSHI Delivery Confirmation email.

Can I change the time and location after my order has been confirmed?

Yes, simply email [email protected] or click on the ‘CONTACT US’ button in your TOSHI Order Confirmation email or the link in your TOSHI Order Confirmation text message.

For retail orders, same day rescheduling should be made before your TOSHI Assistant is en route.

For ecommerce orders, your next day order can be rescheduled up until 5pm the day before delivery.

What if I have questions about my order?

For any delivery-related matters, please email [email protected].

We are available 9am - 8pm, seven days per week, in London, and 9am - 8pm, Monday through Saturday in New York.

For all other order-related matters, including order cancellation, please contact the brand directly.

What areas do you cover?

TOSHI is currently covering London travel zones 1-6, Manhattan and Brooklyn.