Freelance TOSHI Experience Assistant

TOSHI is transforming the luxury shopping experience by providing a range of post-purchase solutions for brands.

We are creating a network of freelance retail workers and stylists, empowered by technology, to support brands and deliver a scalable, luxury at-door customer service.

The luxury retail sector is experiencing significant change - with our deep sector knowledge and technical background, we are well-positioned to take advantage of this as we execute our ambitious plans.

Job specification:

  • Responsible for delivering orders from the most established designers' boutiques based in Central London directly to the client's door
  • Providing an excellent level of personalised services including Wait&Try, Size up/down, Inspire me and Fittings
  • Ensure customer satisfaction through elevated customer service
  • Provide customer feedback
  • Build and strengthen relationships with customers

Person we are looking for:

  • Previous luxury retail experience required, preferably with both womenswear and menswear
  • Exceptional customer service skills and the ability to exceed expectations for a demanding client base
  • Interest in luxury fashion
  • Flexible availability
  • Excellent work ethic
  • Flexible attitude and ability to use own initiative and solve problems quickly and efficiently
  • Motivated, hardworking and organised
  • Trustworthy and responsible
  • Neat and well-groomed appearance
  • The ability to engage with different nationalities and personalities
  • Ambitious and driven, strong desire to learn more about the luxury fashion retail world and apply these new outcomes on a daily basis
  • English language proficiency, eligible to work in the UK, must have an iPhone running the latest version of iOS (11 or later)

Senior Software Engineer

At TOSHI, we're looking for a self-motivated Senior Software Engineer to join our growing team tobuild and drive a new wave of shopping, bringing the boutique experience to customer's location ondemand. This position is full time and based in our central London office.

We believe a great workplace is one that represents the world we live in and how beautifully diverseit can be. That means we have no judgement when it comes to any one of the things that make youwho you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need isa passion for (most) food and a desire to be part of one of the fastest growing start ups around.

The luxury retail sector is experiencing significant change - with our deep sector knowledge and technical background, we are well-positioned to take advantage of this as we execute our ambitious plans.


  • Work as part of a full stack product team to develop solutions to ensure optimal experiencesfor our customers, TOSHI assistants, and brand partners
  • Utilise a variety of backend technologies to build scalable products
  • You'll take part in decisions related to how we undertake new projects
  • You'll gather requirements and scope out projects with the rest of the team
  • Experience with relational databases (PostGreSQL, MySQL) and key-value stores(Memcache, Redis)


  • Pride in readable, well-designed, well-tested software
  • 2 or more years professional experience writing web-based applications in any language,and a willingness to quickly get up to speed on our stack (Ruby/Rails, React and GCP)
  • Experience with TDD environments (RSpec, CircleCI)
  • Ability to multi-task, organize, and prioritize work
  • Coordinate cross-functionally to insure project meets business objectives and compliancestandards
  • Support test and deployment of new products and features

Nice to haves:

  • Experience with front-end web technology, bonus points for React
  • Experience with web architecture at scale
  • Experience solving logistical problems with software
  • Interest in Design or UX challenges and product management


  • Fantastic exposure to scaling a tech team at a unique pace
  • Flexible working, including parent friendly working hours, flexible hours, working from homedays - all made easy by our great use of tech including video conferencing, slack & telegram
  • An internationally diverse, sociable, dynamic team to work alongside


Please forward your contact details including a cover letter and updated CV to:

Please note that only successful candidates will be contacted.